Shipping policy

Last Updated: November 24, 2024

Overview

At R&A Jewelry House, we understand that the safe and timely delivery of your fine jewelry is of utmost importance. This shipping policy outlines our procedures for delivering your precious items, ensuring they reach you securely and in perfect condition.

 

Shipping Services and Timeframes

We partner with premium courier services including regular post, FedEx, DHL, and UPS to ensure the highest level of security and reliability for your shipments. All deliveries are fully tracked and insured for their complete value. Each order is ready for shipment after the jewelry is finished being made (made to order).

 

Domestic Shipping (within Israel)

We offer three levels of domestic shipping service:

Standard Delivery: Your order will be shipped within 2-3 business days after orders are ready. This service is complimentary.

 

Express Delivery: For urgent orders, we provide next-business-day shipping to most locations within Israel. This premium service is available for a fee.

 

Same-Day Delivery: Available exclusively within Tel Aviv and surrounding areas for orders placed before 2:00 PM local time. This service available for a fee and ensures delivery by 8:00 PM the same day.

 

International Shipping

International shipments are carefully handled through our premium courier partners. Delivery timeframes vary by destination:

European Union: 3-5 business days

North America: 4-6 business days

Asia Pacific: 5-7 business days

Rest of World: 6-10 business days

 

International shipping rates are calculated based on the destination country and the value of your order. All international orders are shipped with full insurance and tracking capabilities.

 

Insurance and Security

Every shipment, whether domestic or international, is fully insured for its complete value at no additional cost to you. We utilize discrete packaging that doesn't indicate the valuable nature of the contents, enhancing security during transit.

 

Signature Requirements

For your protection, we require signatures upon delivery for:

  • All international shipments
  • Any domestic order
  • All orders containing diamonds or precious stones
  • Custom-made pieces
  • Items shipped to non-residential addresses

 

Tracking Your Order

Upon dispatch, you will receive an email containing:

  • Your tracking number
  • Estimated delivery date
  • Link to the courier's tracking portal
  • Our customer service contact information

 

You can also track your order directly through your account on our website or by contacting our customer service team.

 

Customs and Import Duties

For international orders, please note that:

Import duties, taxes, and customs clearance fees are not included in our shipping rates. These charges vary by country and are the responsibility of the recipient. We recommend checking your local customs regulations before placing an order.

We properly declare all items on customs forms and cannot mark items as gifts or with a lower value than their actual worth.

 

Shipping Restrictions

Due to security and insurance requirements, we cannot ship to:

  • PO boxes
  • Unverified addresses
  • Certain high-risk countries
  • Freight forwarders without prior arrangement

 

Special Handling

High-Value Items

Orders exceeding 3,000$ receive additional security measures:

  • Specialized packaging
  • Priority handling
  • Enhanced tracking
  • Direct communication with our logistics team

 

Custom Orders

Shipping for custom-made pieces follows specific protocols:

  • Photos sent for approval before shipping
  • Enhanced insurance coverage
  • Signature required delivery
  • Direct tracking updates from our fulfillment team

 

Delivery Issues

In the event of a delivery issue:

Non-Delivery: If your package shows as delivered but you haven't received it, contact us within 24 hours. We will immediately initiate an investigation with the courier service.

Failed Delivery Attempts: After three failed delivery attempts, packages will be returned to us. We will contact you to arrange redelivery or refund.

Incorrect Address: Additional charges may apply for packages returned due to incorrect address information.

Free Shipping Promotions

We occasionally offer free shipping promotions with the following terms:

  • Minimum purchase requirements may apply
  • Valid only for standard shipping unless specified
  • May be limited to specific geographical areas
  • Cannot be combined with other shipping promotions

 

Environmental Commitment

We are committed to minimizing our environmental impact through:

  • Recyclable packaging materials
  • Carbon-neutral shipping options where available
  • Consolidated shipments when possible
  • Eco-friendly packaging alternatives

 

Changes to Shipping Policy

We reserve the right to modify this shipping policy at any time. Changes will be effective immediately upon posting to our website. Significant changes will be communicated via email to registered customers.

 

Contact Information

For any shipping-related queries, please contact our dedicated shipping department:

Email: info@rillalmog.com

Phone: +972 525490512

Hours:

Sunday – Thursday 09:00-19:00

Friday 10:00-16:00

Saturday is family time, we’ll be back on Sunday

During holiday periods or exceptional circumstances, shipping timeframes may be extended. Any known delays will be communicated on our website and through order confirmation emails.

 

This shipping policy was last updated on [November 24, 2024] and supersedes all previous versions.